Delete Your CLARA Account
You can delete your account and all associated data directly inside the CLARA mobile app. Follow the steps below.
Deletion is permanent and cannot be undone
How to delete your account
Account deletion is done directly inside the CLARA app — no email or support ticket required.
Open the CLARA app
Launch CLARA on your iOS or Android device and make sure you are signed in to the account you wish to delete.
Go to Profile
Tap the Profile icon on the bottom navigation bar (bottom-right of the screen).
Tap "Delete Account"
Scroll to the bottom of your Profile screen and tap the Delete Account button.
Confirm deletion
Read the confirmation prompt and confirm. Your account and all associated data will be permanently removed.
Don't have access to the app? If you cannot sign in or no longer have the app installed, email support@claramd.ai with the subject "Account Deletion Request" and we will process the deletion within 30 days.
What gets deleted
- Your account credentials and profile information
- All health vitals and BLE watch sync history
- All CLARA SI chat sessions and conversation history
- Notification preferences and app settings
- Any uploaded documents or medical records
What may be retained
- Anonymised, aggregated analytics data that cannot be linked back to you (retained for product improvement)
- Records required by applicable law or regulation for a defined statutory retention period
Retained data is handled in accordance with our Privacy Policy.